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EXPLORING THE DIMENSIONALITY OF SERVICE QUALITY: AN APPLICATION OF TOPSIS IN THE INDIAN BANKING INDUSTRY
banking dimensionality performance evaluation Service quality
2011/11/1
The Indian banking industry is going through turbulent times. With the lowering of entry barriers and blurring product lines of banks and non-banks since the financial sector reforms, banks are functi...
The moderating effect of slack resources on the relation between quality management and organisational learning
management of resources and human resource management organisational learning policy strategy ality management
2011/10/29
Recent literature in the field of strategic management suggests that firms must learn to combine internal competencies and resources in order to achieve competitive advantages. This paper examines how...
The intervening effect of business innovation capability on the relationship between Total Quality Management and technological innovation
total quality management technological innovation business innovation capability
2011/10/16
The growing diffusion and acceptance in the business world of Total Quality Management (TQM) has attracted greater interest on the part of academia. Although fundamental questions focus on how the dif...
The intervening effect of business innovation capability on the relationship between Total Quality Management and technological innovation
business innovation capability technological innovation total quality management
2011/10/16
The growing diffusion and acceptance in the business world of Total Quality Management (TQM) has attracted greater interest on the part of academia. Although fundamental questions focus on how the dif...
Evaluating Financial Reporting Quality: The Effects of Financial Expertise vs. Financial Literacy
audit committees financial expertise financial literacy financial reporting qualit
2014/5/27
Audit committees evaluate financial reporting quality as part of their corporate oversight responsibilities. Given this responsibility, the national stock exchanges now require all audit committee mem...