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Cultural Notes on Chinese Negotiating Behavior
Interpersonal Communication Cross-Cultural Cross-Border Issues
2015/4/21
Western businesses negotiating with Chinese firms face many challenges, from initiating and smoothing communication to establishing long-lasting relationships and mutual trust, and from bargaining and...
Personality Traits and Performance: The Mediating Role of Adaptive Behavior in Call Centers
Five-Factor Traits Adaptive Behavior Performance with Customers Call Center Employee
2013/2/19
Personality traits and adaptive behavior are central issues in research on call center performance. However, the current literature offers little guidance on the relationship between personality trait...
Online Reservation Abandonment: How to Bridge the Gap between the Original Intention and the Actual Behavior?
Online Reservation Abandonment Intention-Behavior Discrepancy Online Consumer Procrastination Hotel Website Quality
2013/2/20
Online reservation abandonment has not been yet explained by scholars. This research aims to identify key drivers to the issue. It proposes a theoretical framework inspired from behavioral theories pa...