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How Do Customers Utilitize Real-Time Usage Feedback? Evidence from Singapore
Real-Time Usage Feedback Singapore
2015/7/31
Real-time household-level feedback has the potential to improve the eciency of electricity
consumption. This feedback allows a household to obtain a better understanding of the relationship between ...
Do Residential Customers Respond to Hourly Prices? Evidence from a Dynamic Pricing Experiment
Hourly Prices Dynamic Pricing Experiment
2015/7/31
Widespread participation of retail electricity
consumers in short-term wholesale electricity
markets throughout the United States is rapidly
becoming technologically feasible. A number
of juri...
How Do Customers Respond to Increased Service Quality Competition?
Customer Relationship Management Quality Customer Value and Value Chain Service Operations Consumer Behavior
2015/4/24
When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive d...
PP SHRM in service context - taking care of business by takin care of employees and customers
Integration strategy Human resource management Organizations System to enhance business Care for customers Concerned about the staff
2013/11/19
Integrating the strategic human resource management research with
the multiple-stakeholder view of organizational climate, in this study
we propose that the human resource management practices of a ...
Applying Self-Organizing Maps Method to Analyze the Corrective Action’s Quality Provided to Customers with Mobile Terminals
Self-Organizing Map (SOM) Customer Satisfaction Corrective Actions Issue Issue Description
2013/2/23
In the after market phase, responding to issues raised by customers within a reasonable time is crucial. Another factor which is important to customers is the quality of the issue corrective actions (...
When Does Consumer Empowerment Lead to Satisfied Customers? Some Mediating and Moderating Effects of the Empowerment-Satisfaction Link
Consumer Empowerment Satisfied Customers the Empowerment-Satisfaction Link
2010/1/15
Technological advances increasingly provide marketers with the opportunity to empower
consumers. Consumer empowerment is a positive subjective state evoked by consumer
perceptions of increasing co...
Customers' Beliefs Behind Business- to- Consumer Electronic Commerce
Electronic Commerce Technology Acceptance Model System Use
2009/12/9
With the rising importance of electronic commerce, it is important for researchers and company executives to understand customers' beliefs behind online shopping behaviour. This proposed study extends...
When does Consumer Empowerment Lead to Satisfied Customers? Some Mediating and Moderating Effects of the Empowerment-Satisfaction Link
Some Mediating Moderating Effects Empowerment-Satisfaction Link
2011/6/9
Technological advances increasingly provide marketers with the opportunity to empower
consumers. Consumer empowerment is a positive subjective state evoked by consumer
perceptions of increasing cont...
Application of communication channels by marketing addressing of customers in gastronomy
communication policy gastronomy information channel
2014/3/10
Social and habitual changes of guests and a more difficult competitive situation are forcing the gastronomy industry to change. As one necessary reaction, restaurant operators need to apply a more spe...
Computer Associationes Customers Embrace EITM Vision to Maximize Total Returns on Technology Investments
IT operations
2007/4/24
CA WORLD, LAS VEGAS, April 22, 2007 – CA (NYSE: CA) today announced that its customers are successfully applying its EITM vision to maximize the total business value generated by their investments in ...
Planning digital home services through an analysis of customers’ acceptance
smart home digital home home network digital home services consumer receptivity business strategies
2010/9/28
Analysing customers’ likely acceptance of new technology before it is marketed is a common practice. Yet, in the case of digital home services, there is scant evidence of this being a routine practice...