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Streamlining the Global Logistics Service Processes at Nanjing Wangjiawan Logistics Center (WLC)
Streamlining the Global Logistics Service Processes Nanjing Wangjiawan Logistics Center
2014/12/20
Although it was only early July in Nanjing, the bright morning sun was already sending out scorching heat. As Mr. Wang got off his electric bicycle at the parking lot of Nanjing Wangjiawan Logistics C...
Research on Development of Modern Service Industry in Wuhan City Circle
Wuhan City Circle Modern Service Industry Two-Oriented Society
2013/2/23
The modern service industry is an important force of promoting economic growth and social sustainable development. By analyzing the importance of modern service industry to the construction of “Two-or...
Service exists in the service provider and the service receiver. They can produce the contractual relationship which is value and trust mutually. People can obtain the different intension of service w...
Customer Care Management Model for Service Industry
Customer Complaint CCM Model TQM Six Sigma QFD Critical-to-Quality DMAIC Service Industry
2013/2/23
Purpose – This paper describes a model for Customer care management in an automotive service industry. Design/ methodology/approach – Customer care management (CCM) model is developed using TQM techni...
A Systematic Framework of Equipment Maintenance and Service with Application to Wire Bonder
Systematic Framework Maintenance Service Wire Bonder Failure Modes Mechatronics Axiomatic Design Taguchi Method
2013/2/23
A systematic framework for the maintenance and service of equipment is developed and proposed. The framework consists of a system of equipment failure analysis, methods, process, and activities, and a...