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It is our great honor to welcome you to the 2017 Service System Engineering Conference & 2017 Symposium on Analytics and Risk, hosted jointly by Tongji University, the Society of System Engineering in...
Service Oriented and Orchestrated Framework for Supply Chain Integration
Service Oriented Orchestrated Framework Supply Chain Integration
2015/6/30
Supply chain management integrates key business processes and facilities, involving end users and suppliers that provide products, services, and information. Supply chain integration can potentially a...
A Service Oriented Framework for Construction Supply Chain Integration
Construction Supply Chain Integration Service Oriented Architecture Web-based Collaborative System Web Services Open Source
2015/6/30
The benefits of integrating and coordinating supply chain partners have been well recognized in many industries. In the construction industry, supply chain integration is technically challenging due t...
Streamlining the Global Logistics Service Processes at Nanjing Wangjiawan Logistics Center (WLC)
Streamlining the Global Logistics Service Processes Nanjing Wangjiawan Logistics Center
2014/12/20
Although it was only early July in Nanjing, the bright morning sun was already sending out scorching heat. As Mr. Wang got off his electric bicycle at the parking lot of Nanjing Wangjiawan Logistics C...
Service Quality and Export Performance of Business-to-Business Service Providers: The Role of Service Employee- and Customer-Oriented Quality Control Initiatives
customer coproduction export performance quality control initiatives
2011/10/8
Using the facilities-transformation-usage framework of service provision and drawing from control theory, the authors develop a theoretical model that examines the influence of different quality contr...
Research on Development of Modern Service Industry in Wuhan City Circle
Wuhan City Circle Modern Service Industry Two-Oriented Society
2013/2/23
The modern service industry is an important force of promoting economic growth and social sustainable development. By analyzing the importance of modern service industry to the construction of “Two-or...
Service exists in the service provider and the service receiver. They can produce the contractual relationship which is value and trust mutually. People can obtain the different intension of service w...
The 5th International Conference on Management and Service Science（2011年第五届管理与服务科学国际会议）
Wuhan University Engineering Information Institute The 5th International Conference Management and Service Science
2010/10/22
The 2011 International Conference on Management and Service Science (MASS 2011) will be held on August 12-14, 2011 in Wuhan, China. You are invited to submit papers in all areas of Management and Serv...
Customer Care Management Model for Service Industry
Customer Complaint CCM Model TQM Six Sigma QFD Critical-to-Quality DMAIC Service Industry
2013/2/23
Purpose – This paper describes a model for Customer care management in an automotive service industry. Design/ methodology/approach – Customer care management (CCM) model is developed using TQM techni...
A Systematic Framework of Equipment Maintenance and Service with Application to Wire Bonder
Systematic Framework Maintenance Service Wire Bonder Failure Modes Mechatronics Axiomatic Design Taguchi Method
2013/2/23
A systematic framework for the maintenance and service of equipment is developed and proposed. The framework consists of a system of equipment failure analysis, methods, process, and activities, and a...
Knowledge Management Model for Information Technology Support Service
knowledge management information technology support service repertory grid grounded theory
2010/1/12
User support has been in existence since the inception of computers in business and with their workforce dependent on technology, organizations depend on the quality of information technology (IT) sup...